Does your company perform the repair?
No — Durham requests are passed along to an independent provider; we don't operate a repair crew ourselves.
Can you guarantee someone will be free to help?
No guarantee — provider availability around the Triangle changes with the season and each company's backlog.
Are photos enough for a diagnosis?
Usually not on their own. Durham's clay and root-heavy lots often hide the actual cause until someone looks in person.
Is it worth getting a second opinion?
For non-emergencies, yes — comparing written scopes from a couple of Durham-area providers usually clarifies what's really being proposed.
Who's supposed to verify licensing and insurance?
The homeowner is — confirm a provider's credentials, permits, scope, and warranty directly before work starts.